Technical Support Specialist - Growing SaaS Business
To see similar active jobs please follow this link: Remote Customer Success jobs
Description:
As a technical support specialist, problem-solving, clear-communication, and tech savviness are your strongest traits! You will be the voice of CartStack's support channel (email, chat, & phone) in your quest to WOW customers by exceeding their expectations :)
CartStack is a growing SaaS startup that offers a cart & visitor abandonment solution for e-commerce and reservation websites. Our mission is simple…. Be known as the most powerful visitor abandonment recovery solution in the world!
Check out our company values page here - http://www.cartstack.com/values/. And see what a couple of our team members have to say about working at CartStack here - What is it like to work at CartStack?
Responsibilities you will own:
Respond to and resolve customer questions via livechat and email (and every once in awhile, phone)
Review new customer's websites to make sure our tracking code (javascript snippet) is integrated properly (you will need to be proficient with HTML and basic JavaScript)
Pro-actively helping new trialers get onboarded with their new accounts
Assist in developing first-class content for our help docs website
Review existing customer accounts for any issues or possible account optimizations
Reach out to customers about referrals and testimonials
Come up with and execute random acts of kindness for our customers :)
This is a contract to full-time hire position. We would like you to start out with a 90 day contact and if we are a good fit for each other, we'll move into a W2 position + benefits (for US based employees).
Requirements:
You must be self-motivated, detail-oriented, empathetic, and passionate about about helping people
You love to solve complex, technical issues
1 + years of customer support experience (Bonus if it's for a SaaS company!)
Foundational understanding of HTML and JavaScript
Experience working in a remote environment
College educated
Fantastic writer and communicator
Access to high-speed internet
Benefits:
Remote work and flexible schedule (save a couple thousand dollars a year in commuting costs and 100+ hrs each year)
We genuinely care about our employees/contractors and their happiness in their every day work
Chance to step in and have a big impact on a growing SaaS company
A fun, relaxed company culture (Skype happy hours every month!)
Annual team trip where we meet in person for work and fun!
We focus on learning and personal/career growth ($100/mo budget for learning / books / courses)
Competitive compensation (w/ opportunity for growth related bonuses)
When (and if) you transition to a full-time employee you would receive health and dental insurance + some other perks
So, sound like an awesome fit for you? If so, we'd love to hear from you!
Technical Support Specialist - Growing SaaS Business
To see similar active jobs please follow this link: Remote Customer Success jobs
Description:
As a technical support specialist, problem-solving, clear-communication, and tech savviness are your strongest traits! You will be the voice of CartStack's support channel (email, chat, & phone) in your quest to WOW customers by exceeding their expectations :)
CartStack is a growing SaaS startup that offers a cart & visitor abandonment solution for e-commerce and reservation websites. Our mission is simple…. Be known as the most powerful visitor abandonment recovery solution in the world!
Check out our company values page here - http://www.cartstack.com/values/. And see what a couple of our team members have to say about working at CartStack here - What is it like to work at CartStack?
Responsibilities you will own:
Respond to and resolve customer questions via livechat and email (and every once in awhile, phone)
Review new customer's websites to make sure our tracking code (javascript snippet) is integrated properly (you will need to be proficient with HTML and basic JavaScript)
Pro-actively helping new trialers get onboarded with their new accounts
Assist in developing first-class content for our help docs website
Review existing customer accounts for any issues or possible account optimizations
Reach out to customers about referrals and testimonials
Come up with and execute random acts of kindness for our customers :)
This is a contract to full-time hire position. We would like you to start out with a 90 day contact and if we are a good fit for each other, we'll move into a W2 position + benefits (for US based employees).
Requirements:
You must be self-motivated, detail-oriented, empathetic, and passionate about about helping people
You love to solve complex, technical issues
1 + years of customer support experience (Bonus if it's for a SaaS company!)
Foundational understanding of HTML and JavaScript
Experience working in a remote environment
College educated
Fantastic writer and communicator
Access to high-speed internet
Benefits:
Remote work and flexible schedule (save a couple thousand dollars a year in commuting costs and 100+ hrs each year)
We genuinely care about our employees/contractors and their happiness in their every day work
Chance to step in and have a big impact on a growing SaaS company
A fun, relaxed company culture (Skype happy hours every month!)
Annual team trip where we meet in person for work and fun!
We focus on learning and personal/career growth ($100/mo budget for learning / books / courses)
Competitive compensation (w/ opportunity for growth related bonuses)
When (and if) you transition to a full-time employee you would receive health and dental insurance + some other perks
So, sound like an awesome fit for you? If so, we'd love to hear from you!