Multilingual Medical Information Specialist-Spanish/English
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Job Description
This position can be remote-based anywhere within the US.
Fully functional member of the Medical Information Contact Center.
Responds to unsolicited consumer, health care professional, and other external customer requests for medical and safety information received via the contact center, website/e-mail, and scientific meetings on behalf of ProPharma Group's pharmaceutical clients. Ability to handle requests in English and native language is a must.
Provides labeled and unlabeled medical/safety information responses in accordance with regulatory requirements, industry standards, and client and ProPharma Group internal policies and practices.
Able to understand inquiries, properly translate and write in both English and native (primary) language. Must be capable of handling said requests in both languages and have mastered proficient medical terminology in both languages as well.
Accurately identifies, documents, and reports adverse events, pregnancy reports, special situation events, and product complaints in a clear and concise manner within required timeframes according to government regulations, ProPharma Group internal SOPs, and client working practices/instructions.
Formulates and provides accurate responses utilizing approved labeling and company standard responses, published literature, and other data (e.g. internal clinical data, post-marketing surveillance data). Assists with writing custom responses utilizing this data.
Assists in providing training support to department new hires.
Performs follow-up with inquirers at request of client.
Participates in project lead/client activities as appropriate.
Assists and/or performs literature evaluations including Periodic Safety Updates, Literature Summaries, and other medical writing projects as needed.
Assists with performing and editing translated documented.
Assists Medical Information Coordinator in providing full and compliant documentation per SOPs.
Provides after-hours coverage on a rotated basis.
Adheres to company and country-specific privacy policies.
Other activities as assigned.
Qualifications
- Excellent English and native (Spanish) language skill set especially verbal and written (including proofreading) communication skills along with necessary ability to translate in English and native language.
Ability to write fluent and grammatically correct American English and native Primary language.
Working knowledge of medical terminology, pathophysiology, pharmacology, regulations, and industry standards in English and native (primary) language.
Strong cognitive abilities, including verbal reasoning, critical thinking, and analytical ability.
Ability to correctly identify inquirer's question(s) and formulate and communicate an accurate response utilizing multiple resources for information which may require scientific interpretation.
Excellent interpersonal skills including empathetic customer service skills.
Ability to multi-task with attention to detail within restrictive timeframes.
Proactive with demonstrative ability to independently identify problems and suggest effective solutions.
Ability to organize and prioritize in quickly changing environment within resource constraints.
Ability to learn, take instruction and apply to daily operations/tasks.
Receptive to constructive feedback.
Self-motivated. Ability to demonstrate initiative and internal drive. Willingness to seek out additional workload projects.
Effectively work independently and as part of a team.
Highly proficient in computer applications, including Microsoft Office software platforms and Adobe Acrobat, and experience using a document management system. Aptitude to learn other computer systems including inquiry handling database.
Multi-lingual capabilities where required as primary/native language (e.g. French, Spanish, Brazilian Portuguese).
Experience Requirements
Minimum: 1 to 3 years of healthcare practice or
FDA-regulated environment experience.
Preferable: 1 to 3 years of experience in a drug information setting (including fellowship) or in the pharmaceutical industry.
Educational Requirements
Professional healthcare degree
Pharmacy or Nursing degree (RN/BS/BA/MS) preferred
Multilingual Medical Information Specialist-Spanish/English
To see similar active jobs please follow this link: Remote Healthcare jobs
Job Description
This position can be remote-based anywhere within the US.
Fully functional member of the Medical Information Contact Center.
Responds to unsolicited consumer, health care professional, and other external customer requests for medical and safety information received via the contact center, website/e-mail, and scientific meetings on behalf of ProPharma Group's pharmaceutical clients. Ability to handle requests in English and native language is a must.
Provides labeled and unlabeled medical/safety information responses in accordance with regulatory requirements, industry standards, and client and ProPharma Group internal policies and practices.
Able to understand inquiries, properly translate and write in both English and native (primary) language. Must be capable of handling said requests in both languages and have mastered proficient medical terminology in both languages as well.
Accurately identifies, documents, and reports adverse events, pregnancy reports, special situation events, and product complaints in a clear and concise manner within required timeframes according to government regulations, ProPharma Group internal SOPs, and client working practices/instructions.
Formulates and provides accurate responses utilizing approved labeling and company standard responses, published literature, and other data (e.g. internal clinical data, post-marketing surveillance data). Assists with writing custom responses utilizing this data.
Assists in providing training support to department new hires.
Performs follow-up with inquirers at request of client.
Participates in project lead/client activities as appropriate.
Assists and/or performs literature evaluations including Periodic Safety Updates, Literature Summaries, and other medical writing projects as needed.
Assists with performing and editing translated documented.
Assists Medical Information Coordinator in providing full and compliant documentation per SOPs.
Provides after-hours coverage on a rotated basis.
Adheres to company and country-specific privacy policies.
Other activities as assigned.
Qualifications
- Excellent English and native (Spanish) language skill set especially verbal and written (including proofreading) communication skills along with necessary ability to translate in English and native language.
Ability to write fluent and grammatically correct American English and native Primary language.
Working knowledge of medical terminology, pathophysiology, pharmacology, regulations, and industry standards in English and native (primary) language.
Strong cognitive abilities, including verbal reasoning, critical thinking, and analytical ability.
Ability to correctly identify inquirer's question(s) and formulate and communicate an accurate response utilizing multiple resources for information which may require scientific interpretation.
Excellent interpersonal skills including empathetic customer service skills.
Ability to multi-task with attention to detail within restrictive timeframes.
Proactive with demonstrative ability to independently identify problems and suggest effective solutions.
Ability to organize and prioritize in quickly changing environment within resource constraints.
Ability to learn, take instruction and apply to daily operations/tasks.
Receptive to constructive feedback.
Self-motivated. Ability to demonstrate initiative and internal drive. Willingness to seek out additional workload projects.
Effectively work independently and as part of a team.
Highly proficient in computer applications, including Microsoft Office software platforms and Adobe Acrobat, and experience using a document management system. Aptitude to learn other computer systems including inquiry handling database.
Multi-lingual capabilities where required as primary/native language (e.g. French, Spanish, Brazilian Portuguese).
Experience Requirements
Minimum: 1 to 3 years of healthcare practice or
FDA-regulated environment experience.
Preferable: 1 to 3 years of experience in a drug information setting (including fellowship) or in the pharmaceutical industry.
Educational Requirements
Professional healthcare degree
Pharmacy or Nursing degree (RN/BS/BA/MS) preferred