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Esurance is looking for Customer Service Representatives who will work 100% remote, virtually from home, to join a dynamic and award-winning team of individuals who are committed to making insurance smarter, easier, and dare we say- cooler. As part of a growing company that is focused on providing an outstanding customer experience, you'll have the opportunity to expand your skills and discover your potential. Bring your passion, creativity, and work ethic to the table and we'll help take your career to the next level!

Why Esurance?

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Backed by Allstate (the largest publicly held personal lines insurer in the U.S.)
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Paid training - insurance or call center experience is not required
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Unique, energized, and exciting place to work
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Medical, dental, and vision benefits from day 1
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Paid time off
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Matching 401k
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Socially conscious team - we offer paid time off to volunteer in the community
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Performance-rewarding bonus system
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Tuition reimbursement up to $5,250 per year
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Promotional opportunities

Details you need to know:

Applicants must live within the MST (Mountain) and CST (Central) time zones

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Start Date: Monday April 1, 2019
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Job Type: Full Time, 40 hours/week
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Virtual Training Schedule (Paid): 9 AM - 5:30 PM MST, Monday-Friday, first 9 weeks
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Pay: $15/hr + shift differentials
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Shifts available after training: start times between 10-11 AM MST and end times between 6:30-8:30 PM MST
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Esurance provides all computer, phone, and internet equipment and services for you!

Tell me more about this job!

Wouldn't it be nice to have somebody there for you to help you understand your insurance policy and take care of any changes or questions you have in one call where YOU are the priority? This is where your new career starts! As a Customer Service Rep, you'll answer calls from our current customers. You will resolve questions and concerns while building relationships with our customers from start to finish, helping them to interpret their policy and make effective and accurate adjustments

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Interacts extensively with customers. Responds to customer inquiries, gathers information, keys data, resolves problems and provides answers to customers.
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Provides superior phone service to customers.
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Treats all customers and coworkers courteously and professionally; handles irate customers in a professional manner.
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Learns and maintains a thorough working knowledge of all product information.
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Calls customers to provide advice on follow up research items.
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Initiates workflow (Webforms) documents with other departments accurately.
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Obtains customer feedback information and forwards information to suggestion tracking.
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Follows instructions and pre-established guidelines to perform the functions of the job.
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Conducts research to determine best resolution to customer issues in balance with business needs.
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Promotes the company by providing top-notch service and inviting referrals.
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Meets or exceeds Customer Service Rep 1 standards for customer service quality and productivity.
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Performs other duties as assigned.
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Able to listen attentively and provide excellent customer service skills with difficult callers.
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Excellent communication skills both oral and written with the ability to write clearly and the ability to read aloud accurately with proper grammar, good enunciation, and smooth flow.
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Able to perform basic mathematical calculations.
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Able to operate a phone, computer system, copier, and other office equipment.
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Able to adhere to all organizational policies and procedures.
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Able to type 35 or more wpm (words per minute).

Experience / Education:

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High school diploma or equivalent education required.
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1 or more years of experience in a customer service or call center environment required.

Benefits

At Esurance, being committed to our employees is not just something we say, it's something we do. Our benefits package is designed to help our associates stay healthy, meet their long-term financial goals, and balance the demands of work and personal life. Esurance rewards hard work, dedication, and creativity with competitive salaries and a generous bonus system. We are committed to our employees and we are dedicated to creating a diverse, positive, innovative and team-oriented work environment.

Health & wellness

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Medical, vision, and dental insurance
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Life Insurance
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Accidental death and dismemberment coverage
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Wellness tools and coaching
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Group critical illness coverage
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Accident indemnity and hospital indemnity plans
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Group legal
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Student Loan Repayment Program
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Identity Protection

Savings

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401(k) plan with annual matching contribution
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Choice Dollars
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Referral bonuses
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Performance-rewarding bonus system
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Tuition assistance program (up to $5,250 per year)
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Health savings and flexible spending accounts
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Commuter benefits

Family & community

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Adoption assistance
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Buckle Up Baby program
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Pet insurance discount
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Charitable gift matching
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Give Time, Get Time volunteer program
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Employee Assistance Program

Time off

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Paid time off (holidays, vacation, personal days)
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Short-term disability
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Long-term disability (employee-paid option)

ID: 36980

External Company Name: Esurance Insurance Services, Inc.

External Company URL: ****************

Street: 1010 South Depot Drive