Tenet Healthcare
Full Time
USA

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step JOB SUMMARY The Patient Service Center Representative I is responsible for creating a positive patient experience by accurately and efficiently handling the day to day operations relating to a patient's anticipated appointment. The PSC REP I may be assigned to either the financial clearance function or the scheduling function and is expected to maintain positive customer service at all times. Upon occasion, the PSC Rep I may perform both financial clearance and scheduling duties but with limited scope. The individual is expected to develop a thorough understanding of assigned function. ESSENTIAL DUTIES ANDRESPONSIBILITIES _Include thefollowing. Others may be assigned._ If assigned to Financial Clearance: Collect and verify required patientdemographic and financial data elements and creating a complete pre-registeredaccount for a scheduled visit Completes the pre-certification processby obtaining authorization from insurer and/or healthcare facility, verifypatient insurance and confirm benefits eligibility Assist other team members wherenecessary Adheres to department policies andprocedures related to verification of eligibility/benefits, pre-authorizationrequirements, available payment options, financial counseling and other identifiedfinancial clearance related duties If assigned to Scheduling: PSC Rep I would be assigned to easier,less complex scheduling Responsible for accurate and timelyscheduling for outpatient appointments Provide callers with information relatedto their appointments (i.e., prep information for test, directions,cancelling/rescheduling of tests, order management etc.) and any other questionthe callers might ask. Other duties as assigned based on departmental needs KNOWLEDGE, SKILLS,ABILITIES _To perform this jobsuccessfully, an individual must be able to perform each essential dutysatisfactorily. The requirements listed below are representative of theknowledge, skill and/or ability required. Reasonable accommodations may be madeto enable individuals with disabilities to perform the essential functions._ Ability to work in a production drivencall-center environment Familiarity with working with dualcomputer monitors (may be required to use dual monitors) Must have basic typing ability Must have working knowledge of Windowsbased computer environment Must be able to multi task in a highvolume center Strong written and verbal communicationskills EDUCATION /EXPERIENCE _Include minimumeducation, technical training, and/or experience preferred to perform the job._ Required: High school diploma or GED Preferred: Two years of college (two years in a professional, customerservice-driven environment may substitute for two years of college) Preferred: Telephone/call center experience Preferred: Pre-registration and/or scheduling experience Preferred: 1-2 years of customer service experience PHYSICAL DEMANDS _The physical demandsdescribed here are representative of those that must be met by an employee tosuccessfully perform the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to performthe essential functions._ Must be able to work in sittingposition, use computer and answer telephone Ability to travel WORK ENVIRONMENT _The work environmentcharacteristics described here are representative of those an employeeencounters while performing the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to performthe essential functions._ Office Work Environment Hospital Work Environment TRAVEL Approximately 0% travel may be required Job: _Conifer Health Solutions_ Organization: Title: _Customer Service Rep / Full Time Mon-Fri 11:30am-8pm / Remote Opportunity after 12 Weeks_ Location: _FL-Saint Petersburg_ Requisition ID: _1905033593_