Synchrony
Full Time

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What are you working forward to?

At Synchrony we make sure our employees are always working forward to something exciting. On our Call Center team, this means ensuring our customers' success—and we'll do the same for you: through generous benefits, continuous learning and clear career progression.

What you'll do as a Customer Service Representative?

After 3 months of on-site training and taking inbound calls, you'll work from home handling inbound calls from our many cardholders, keeping exceptional customer service as your constant goal. We'll provide you with the tools and equipment you'll need to work remotely. Training at our office will teach you how to maintain up-to-date computerized customer information, resolve inquires, authorize sales, and most importantly, you'll build relationships with clients, customers and colleagues.

What you'll need to succeed

You'll have excellent problem-solving and analytical skills; thrive in a team environment; and effectively communicate. You'll need proficient computer skills, including the ability to manage information in multiple windows, proficiently type while talking and be comfortable utilizing Microsoft Outlook.

What you'll need to be considered for this role

*YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT

  • 6+ months customer service experience of any kind and/or military equivalent experience.

  • Must live within 65 miles of our Kettering facility

  • Confidence using a computer

  • Have a high school diploma or equivalent

  • Be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process

  • Effective 1-1-18, new hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months' time in position before they can post. All internal employees must have at least a “consistently meets expectations” performance rating and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance requirement).

  • Legal authorization to work in the U.S. (this is required). We will