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Job Description

This position has the ability to work from home.

Our software client is looking for a few strong chat customer support representative who can engage with their user-base and guide their path to realizing how awesome their software product is!

What You'll Do:

  • Directly respond to and engage customer inquiries and requests.
  • Compare, analyze, and escalate customer requests to appropriate teams or individuals.
  • Prioritize and respond to customer support inquiries regarding product, functionality, account management, and billing.
  • Develop, author, and maintain product & process documentation.

What You'll Need:

  • You have weekend availability & flexibility to help ensure our customers are always assisted regardless of when they reach out.
  • You have excellent written and verbal communication skills.
  • You're a natural-born evangelist with infectious enthusiasm.
  • You have provided thoughtful technical and product support to those of varying technical levels.
  • Eagerness to learn as much as you can.
  • You have related customer support or account management experience, preferably in a SaaS B2B setting or the willingness and ability to learn.
  • You're flexible, love having many irons in the fire, and have the skills to stay organized and on top of it all.
  • You're located in the Central timezone in North America and able to work first shift to help provide coverage for our customers in the US.

Bonus:

  • Prior knowledge of design practices (UI, UX, research, testing) and design tools (Adobe Photoshop, Adobe Illustrator, Sketch) preferred.
  • Familiarity with modern ticketing, customer engagement, and CMS solutions leveraged within customer service environments (Zendesk, Desk.com, Help Scout).
  • Previous InVision experience and familiarity.
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