Full Time


Join Our Virtual Tax Network!

 Intuit, our mission is to power prosperity around the world. Tax
experts support that mission to our TurboTax customers by: providing
valuable guidance, instilling trust and confidence, and building
relationships with clients, all while using state of the art tools and
technology. We are hiring credentialed tax experts (CPA/EA/Practicing
Attorney) to join the largest virtual tax network in the world. Your
strength as a tax professional will allow you to empower and educate
people so that they can lead better lives, and get one step closer to
financial freedom. As a virtual employee, you can decide whether you
prefer to work from your home or your office, and flexible scheduling
means you have a variety of shifts to choose from!

are changing the way that people do their taxes, and providing
world-class support from experts across the United States. The way that
 we support our customers is changing, and we want you to be a part of
it! Our tax experts are agile; continually learning, working, and
providing guidance in new and exciting ways.


  • This
     is a seasonal, virtual, customer-facing role; you will be using our
    state of the art video communication software (SmartLook) to interact
    with customers
  • Help TurboTax customers who are working on their
    tax return with 1) tax advice, including return preparation and
    signature when required, 2) product/software inquiries, and 3) tax
  • Create high quality customer interactions and
    experiences that instill confidence using deep customer empathy, and
    your deep knowledge and expertise in the field of tax preparation
  • Utilize
     and leverage government websites, professional resources, and team
    expertise to seek out and deliver the right answer to the customer using
     everyday language
  • Apply defined practices, procedures, and
    company policies to troubleshoot and resolve tax advice and preparation
    customer inquiries
  • Document customer interactions


  • Must
     possess active credential: EA (Enrolled Agent), CPA (Certified Public
    Accountant), or Practicing Attorney with strong tax preparation
    experience and extensive knowledge of tax laws
  • Must possess active PTIN (Preparer Tax Identification Number)
  • 3
     or more years of recent experience preparing federal and state
    individual 1040 tax returns for clients/customers, using commercial tax
    preparation software
  • Professional Circular 230 judgement
  • Audit experience a plus (IRS and state tax authorities)
  • Proficient with technology; solid knowledge of computer operations and software
  • Must have (or be willing to obtain) a dedicated internet connection and landline phone
  • Strong
     customer service skills - ability to interact with customers through
    video and audio tools in a way that is professional, friendly and
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced environment with minimal supervision
  • Critical thinking, problem solving, and determination
  • Bilingual (English/Spanish) communication skills (written & spoken) a plus